The Tech Ascension Awards recognized Sofia for resolving benefits questions before employees have to ask, with 85% of chats remaining resolved after seven days and nearly a third of conversations happening outside normal business hours.

DENVER, Sept. 22, 2026 /PRNewswire/ — Businessolver’s proprietary AI technology, Sofia, has won AI-Powered Enterprise Solution of the Year in the 2026 Tech Ascension Awards, recognizing the intelligence layer that connects benefits enrollment, employee service, claims information, and HR insights into a single proactive system for employees and the HR teams who support them.

The win was recently announced as part of Tech Ascension’s 2026 AI Award program, which recognized enterprise AI platforms across industries including cybersecurity, financial operations, workforce productivity and data infrastructure. Sofia was named alongside enterprise AI platforms from Progress Software, Planview, and Rimini Street in the same category. The recognition cites Sofia’s use of behavioral, eligibility, and life-event signals to give employees timely guidance while helping HR teams identify trends and emerging issues — a distinction from tools that respond only after a question is asked.

Three metrics were key to Businessolver’s Sofia winning the award:  85% of chats remain resolved after seven days, 74% of benefits questions are handled entirely through self-service, and nearly one-third of member conversations take place outside normal business hours. Together, the numbers point to employees getting answers on their own schedule — not only during open enrollment or HR’s office hours.

“This recognition validates Businessolver’s years of investment in Sofia, not just to answer questions faster, but to anticipate them before employees have to ask,” said Rae Shanahan, Chief Strategy Officer at Businessolver. “Sofia is the operating intelligence that powers benefits engagement, combining trusted governance, predictive understanding, and guidance to proactively support employees wherever and whenever they need help.”

Sofia has operated across Businessolver’s technology and services for nearly a decade, evolving from a benefits chatbot into what the company calls its intelligence layer — a system that learns from millions of member interactions to guide employees, HR teams, brokers and partners before a routine question turns into a missed deadline or a denied claim.

The award lands as Businessolver continues to gain momentum with its broader “anticipatory benefits” strategy, which positions Sofia as the connective layer between enrollment, claims and HR analytics rather than a standalone chat tool.

To learn more about Sofia and Businessolver’s approach to anticipatory benefits, visit businessolver.com/ai.

About Businessolver
Businessolver is an independently owned benefits technology company advancing a more proactive, connected, and anticipatory benefits experience. Through a secure SaaS platform, governed intelligence, and an always-on service model designed to act early and stay aligned, Businessolver helps organizations reduce complexity, strengthen engagement, and deliver consistent outcomes across total wellbeing. With more than two decades of innovation, Businessolver unifies people, data, and operations so that insights turn into action—and benefits work better for employers, employees, and partners. 

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SOURCE Businessolver